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Shipping & Returns

Shipping:

For orders from Europe:

  • Your order placed on www.anekke.net will be delivered within 3–4 business days after leaving our warehouse.
  • Shipping is handled by DHL. You will receive an SMS or email with a tracking number once your order has been shipped.
  • Shipping costs: The shipping cost will be calculated at checkout based on the selected products and destination country. 
  • Delivery process: If no one is home for the first delivery attempt, a second attempt will be made. After that, the package will be left at a DHL pickup point.

*Important information:

  • Please double-check your address details to avoid delivery issues.
  • Anekke is not responsible for any changes/cancellations during shipping. If this occurs, please refuse the package upon delivery.
  • Anekke is not liable for delivery issues or additional costs due to incorrect address information.
  • If an item is unavailable due to a stock error, we will contact you via email. If no response is received, we will automatically refund the missing item.

Returns:

What should I do to return an order?

  • Fill out the return form by clicking here.
  • Reason for return: Please indicate whether it is a withdrawal or the item is damaged.
  • You have 30 calendar days from receipt of the item to request a return.
  • Items must be returned unused and in their original packaging.
  • If your order included a gift, it must also be returned.

When will I receive my refund?

  • The refund will be processed once the item is picked up by the carrier or dropped off at the return location.
  • Refunds will be issued to the original payment method.

*Important note:

At Anekke, exchanges are not possible. If you would like a different item, please return the original and place a new order.

Return of textile products (clothing) and shoes:

Please ensure that clothing and shoes have not been worn.

Items with signs of use (e.g. perfume, wear, stains) will not be accepted and will be returned to you – the return shipping cost will be deducted from the refund amount.

You may try on the items as you would in a store – but please do not wear them for daily use.

To receive a full refund, the item must be unworn, in its original packaging, and with all tags attached. Shoes must be returned in the original shoebox.